Shipping policy

Effective 2026-08-23

Qenixar fulfills online orders from our U.S.-oriented catalog. Read on for processing windows, carriers, and delivery expectations.

Service area

We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact fmorales@supremofoods.com before ordering if you are unsure.

Order timing

Orders are picked, quality-checked, and packed within 1-3 business days after payment is confirmed.

Once shipped, parcels usually arrive in 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

Processing days exclude weekends and U.S. public holidays.

Cost of shipping

We offer free standard shipping on U.S. orders (no minimum). Cross-border options, when enabled, show their cost at checkout.

Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

Shipping carriers

We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

Lost or delayed parcels

If your package is lost or significantly delayed, Email fmorales@supremofoods.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

Additional shipping notes

Items are packed securely for carrier handling. Fragile SKUs receive extra cushioning when needed.

Multi-item orders may ship in more than one package. International duties/taxes (if any) are the customer’s responsibility unless stated at checkout.